Privacy Policy of Lucid Computers

  1. Introduction

Lucid Computers (hereinafter “we”, “us”, “our”) is committed to protecting the privacy of visitors and customers of our website www.luciditbd.com and any related services. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information. By using our website or purchasing from us, you agree to the collection and use of information in accordance with this Policy.

  1. Information We Collect

2.1 Personal Information You Provide

We may collect personal information when you:

Register or create an account on our website

Place an order for products (for example, from Avita and other brands)

Contact us for support or queries

Subscribe to newsletters or promotional communications
Typical information may include: name, email address, billing and shipping address, phone number, payment/transaction details, warranty registration details, order history.

2.2 Usage and Technical Information

When you visit our website, we may collect certain technical or usage data such as:

Your IP address, browser type and version, pages visited, time and date of visit, referral website, device type

Cookies and similar tracking technologies to enhance the user-experience

  1. How We Use Your Information

We may use your personal information for the following purposes:

To process and fulfil your orders, including shipping, warranty registration and after-sales service

To manage your account and provide customer service and support

To improve, customise and optimize our website and services

To send you promotional communications (only if you consent or as permitted by law)

To detect, prevent and investigate fraud or misuse of our services

To comply with our legal and regulatory obligations

  1. Disclosure of Your Information

We will not sell or rent your personal information to third parties for their independent marketing purposes without your explicit consent. However, we may disclose your information in the following circumstances:

With service providers who help us carry out our business operations (e.g., payment processors, delivery services, warranty service partners). These third parties are bound to protect your data.

When required by law, regulation, court order or governmental request.

In connection with a merger, acquisition, or sale of our business assets, provided that the acquiring entity agrees to handle the information as set out in this Policy.

With your consent, for example when you choose to share information for a specific promotion or service.

  1. Data Retention

We will retain your personal information only for as long as necessary for the purposes set out in this Policy, including for legal, accounting or reporting requirements. When the data is no longer needed, we will securely delete or anonymise it.

  1. Data Security

We take commercially reasonable technical and organisational measures to safeguard personal information from unauthorised access, alteration, disclosure or destruction. However, no internet or email transmission is ever completely secure, so we cannot guarantee absolute security.

  1. Children’s Privacy

Our services (website and purchases) are not directed at individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with information, please contact us so we can delete the information.

  1. Your Rights and Choices

You have certain rights regarding the personal information we hold about you. These may include:

Accessing the personal information we hold about you

Requesting correction of inaccurate or incomplete data

Requesting deletion of your personal data (subject to legal obligations)

Withdrawing your consent where applicable
If you wish to exercise any of these rights, please contact us at the address below.

  1. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website, such as remembering preferences, analysing website traffic and maintaining sessions. You can disable cookies through your browser settings, but this may affect the functionality of our website.

  1. Links to Other Websites

Our website may contain links to third‐party sites which are not operated by us. We are not responsible for the privacy practices or content of those sites. We recommend you review the privacy policies of any such third parties.

  1. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised “Last updated” date. We recommend you review this page periodically.

  1. Contact Us

If you have any questions about this Privacy Policy or our data-practices, please contact us:
Lucid Computers
Website: www.luciditbd.com
Email: ataullahz@yahoo.com
Phone: 01974493015
Address: Shop No # 249 2nd (Floor) BCS Computers City IDB Bhaban Agargaon , Dhaka-1207 Bangladesh

Warranty & Terms Summary:

  1. Warranty will be void if product is burned, physically damaged, or if the warranty sticker is broken.
  2. Any complaint must be submitted in writing to LUCID Computers within 3 days of purchase.
  3. Sold goods are non-refundable and non-returnable.
  4. Burned or broken software has no warranty.
  5. Most items have replacement warranties ranging from 90 days to 6 months, depending on the product type.

Customer Guidance:

✔ Keep your invoice as proof of purchase.

✔ Do not remove or break the warranty sticker.

✔ Avoid using wrong voltage or overloading adapters.

✔ Report any issue in writing within 3 days of purchase. ✔ Note that warranty means replacement, not refund